Client Account Manager
Core
Manage a portfolio of Order to Cash clients, oversee service delivery, maintain contractual agreements, and secure commercial opportunities for Alloga's pharmaceutical logistics services.
Role type
Senior Client Account Manager (Pharmaceutical Logistics)
Builds
Client service delivery, commercial growth, and operational efficiency for pharmaceutical distribution clients
Domain
Pharmaceutical industry + Supply chain logistics
Deliverable
client delivery
Required skills
Client relationship management, contract negotiation, service delivery oversight, commercial risk management, KPI reporting, stakeholder collaboration, regulatory compliance (GDP/GMP), forecasting
Preferred skills
Pharmaceutical or FMCG industry experience, supply chain and warehouse concepts knowledge
Technologies
Microsoft Office, reporting dashboards, CRM systems
Responsibilities
Develop and maintain positive relationships with existing client base; Present services professionally through various communication channels; Manage client business reviews and action plans; Identify and scope new business opportunities; Monitor client perception and address service gaps; Ensure client accounts remain commercially viable; Produce and report monthly KPIs; Collaborate with Operations, Quality, Finance, and other internal teams; Support contract renewals and legal amendments; Maintain accurate client information and risk registers.
Seniority
Senior, hands-on IC