Account Resolution Specialist
Core
Contact delinquent, charged-off customers via telephone to arrange repayment or settlement of personal loan account balances.
Role type
Account Resolution Specialist (Collections)
Builds
Repayment plans and settlements for delinquent personal loans
Domain
Financial Services / Debt Collection
Deliverable
client delivery
Required skills
telephone negotiation, skip tracing, account status documentation, FDCPA compliance, goal-oriented performance
Preferred skills
collections experience, call center experience, sales experience
Responsibilities
Initiate contact with customers regarding charge-off accounts, negotiate resolutions, maintain and update customer/account documentation, research consumer information using skip tracing tools, meet production indicators
Seniority
Individual Contributor