Regulatory and Advocate Complaint Specialist
Core
Coordinate research and compilation of information to respond to complex regulatory inquiries and complaints from State regulators, BBB, Attorney Generals, CFPB, and attorneys.
Role type
Regulatory and Advocate Complaint Specialist
Builds
Formal communications and responses addressing allegations and concerns
Domain
Financial services / Regulatory compliance
Deliverable
client delivery
Required skills
Regulatory correspondence, legal writing, technical correspondence, financial services experience, paralegal experience, multi-tasking, clear thinking, written communication
Responsibilities
Review regulatory inquiries to identify nature of allegations, coordinate with business operations to collect information, formulate communications balancing customer care and business objectives, coordinate responses with Law Department attorneys, track investigations and maintain documentation, communicate with regulators and advocates, promote compliance with company policy
Seniority
Mid-level, hands-on IC