Operations Training Program Manager
Core
Design, implement, and manage learning programs to aid Team Members with skill development related to secured loan offers and acceptance rates.
Role type
Operations Training Program Manager
Builds
Learning programs and user forums for branch business teams
Domain
Financial Services / Credit Lending
Required skills
Program/Project Management, Instructor-led facilitation, Instructional design, Data measurement and analytics, Business relationship management
Preferred skills
Project management expertise, Originations and Servicing target achievement, Multi-priority management, Team collaboration, Strategic research, Influence without authority
Technologies
Field Reporting, Microsoft PowerPoint, Excel, Word, Power BI
Responsibilities
Strategically identify and launch learning programs, Develop and manage user forums, Deliver live and virtual training sessions, Assess training effectiveness using metrics, Maintain programs per content standards, Serve as primary point of contact for program activities
Seniority
Mid-level, hands-on IC
