Business Solutions Manager
Core
Drive functional process improvements and manage business requirements for technology and data asset enhancements within the Debt Settlement Agencies (DSA) channel.
Role type
Business Solutions Manager (Process & Data Integration)
Builds
Streamlined workflows, seamless data exchange between DSAs and internal systems, and digital solutions for debt settlement.
Domain
Financial Services / Debt Collection / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business strategy, process optimization, data exchange management, requirements gathering, cross-functional collaboration, executive communication, regulatory compliance knowledge, data analytics, workflow automation
Preferred skills
MBA or advanced STEM degree, experience in financial institutions, change management, digital transformation leadership
Technologies
Data analytics tools, workflow automation platforms, digital transformation frameworks
Responsibilities
Identify and resolve operational and functional process issues within the DSA channel; manage and troubleshoot data exchange issues between DSAs and internal platforms; gather and prioritize business requirements for technology use cases; collaborate with technology teams to implement tools improving business processes; prepare and deliver presentations to senior leadership on process advancements.
Seniority
Mid-Senior, hands-on IC with strategic influence
