CLUB Membership Manager
Core
Overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and customer experience culture throughout retail stores.
Role type
Retail program manager (loyalty)
Builds
Customer loyalty program operations and store-level engagement
Domain
Retail / Outdoor recreation
Deliverable
product features
Required skills
Customer service, team leadership, training/coaching, data analysis, compliance management, recruitment, multi-tasking
Preferred skills
Servant leadership, metrics-driven approach, relationship building
Technologies
Point of sale systems, inventory management systems, spreadsheets
Responsibilities
Drive CLUB credit program performance and customer experience standards, train and coach store leadership and outfitters, analyze CLUB reporting metrics to improve results, execute operational and compliance programs, recruit and retain CLUB Outfitters, collaborate with partners on onsite and offsite events
Seniority
Mid-level, hands-on IC