Director of Agency Operations
Core
Lead operational excellence and delivery frameworks for a European communications, engagement, and events agency serving governments, NGOs, and public institutions.
Role type
Senior Director of Operations (Agency/Consulting)
Builds
Scalable delivery models, governance frameworks, and high-performing integrated teams for complex client programmes.
Domain
Communications, stakeholder engagement, events, and public sector consulting
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Senior leadership in agency/consulting, operational excellence, commercial acumen, scalable operating model design, cross-functional programme management, stakeholder influence, resource planning, AI/automation adoption
Preferred skills
Innovation in delivery processes, workforce planning, continuous improvement methodologies
Technologies
AI tools, automation platforms, delivery management systems
Responsibilities
Lead operational excellence across integrated delivery organisation, drive quality and efficiency in complex programmes, strengthen delivery frameworks and governance, partner with senior leaders on risk and performance, improve collaboration across functions, support resource planning and budget management, identify opportunities for AI and technology integration
Seniority
Director, strategic leadership & operational oversight
