Director of Agency Operations
Core
Lead operational excellence, delivery frameworks, and resource planning for a European communications, engagement, and events agency serving governments and NGOs.
Role type
Senior Director of Operations (Agency/Consulting)
Builds
Scalable delivery models and high-performing integrated teams for complex client programmes.
Domain
Communications, Public Sector, Events, and Strategic Engagement
Required skills
Senior leadership, operational excellence, commercial acumen, cross-functional programme management, stakeholder influence, workforce planning, AI/tech adoption
Preferred skills
Experience in integrated delivery environments, passion for innovation
Technologies
AI, automation tools
Responsibilities
Lead operational excellence across the integrated delivery organisation; Drive quality and efficiency in complex programmes; Strengthen delivery frameworks and governance; Partner with senior leaders on risk and performance; Improve collaboration across Events, Outreach, and Production; Support resource planning and budget management; Identify opportunities for AI and automation; Future-proof capability through skills development.
