Retail Manager CLUB Membership- Full Time
Core
Oversee and drive the Bass Pro Shops and Cabela's CLUB credit program and customer experience culture throughout retail stores, while supporting the entire team during Manager on Duty shifts.
Role type
Retail Manager (Customer Loyalty Program)
Builds
CLUB customer loyalty program operations and in-store customer experiences
Domain
Retail / Outdoor recreation / Customer loyalty
Deliverable
product features
Required skills
Customer service, team leadership, coaching and training, multi-tasking, metrics and compliance analysis, recruiting and retention, conflict resolution, data analysis, financial calculations
Preferred skills
Servant leadership, transparency, empathy, honesty, resilience, collaboration
Technologies
Electronic point of sale systems, inventory management systems, PC-based word processing and spreadsheets
Responsibilities
Exemplify CLUB Customer Service standards and promote cost savings programs; Actively listen to customers and develop strategies to improve CLUB experience; Build relationships with General Manager, managers, and outfitters; Train new Outfitters on CLUB programs; Create strategies for recruiting and retaining talent; Design and execute strategies to meet key CLUB metrics; Execute CLUB operational and compliance programs.
Seniority
Mid-level, hands-on IC