Member Experience Supervisor Full Time
Core
Lead Front End Leads, Cashiers, and Membership Sales Ambassadors to drive member service excellence, operational compliance, and financial performance.
Role type
Senior IC retail operations supervisor
Builds
Frontline service execution, membership growth, and club operational standards
Domain
Retail wholesale / Member experience
Deliverable
product features
Required skills
Team leadership, performance management, operational compliance, data-driven decision-making, conflict resolution, talent development, scheduling, KPI analysis
Preferred skills
Strategic thinking, change management, coaching, stakeholder communication
Technologies
Company reporting platforms, scheduling systems
Responsibilities
Lead recruiting, training, and performance management for frontline teams; Ensure consistent execution of club policies and GOLD standards; Drive membership growth, retention, and fee income goals; Monitor engagement levels and resolve member concerns; Utilize reporting tools to identify trends and optimize results; Enforce operational standards and policy compliance.
Seniority
Senior, hands-on IC