Customer Experience Manager
Core
Lead store operations and team development to deliver exceptional customer experiences in an industrial and casual apparel retail environment.
Role type
Store Manager / Assistant Manager
Builds
Customer service standards, team performance, and operational efficiency for Mark's Stores
Domain
Retail (Apparel, Footwear, Industrial Gear)
Deliverable
product features
Required skills
Leadership, team development, scheduling, customer feedback analysis, conflict resolution, sales metrics management, inventory accuracy monitoring, loyalty program management
Preferred skills
Adaptability, decision-making agility, collaborative mindset, results orientation
Responsibilities
Partner with SGM to hire and build a diverse team; Assist in scheduling and workload planning; Take ownership of loyalty programs; Run the Manager on Duty program; Handle customer escalations; Analyze customer feedback and implement improvements; Collaborate with other departments for seamless experience
Seniority
Manager, hands-on leadership