ServiceNow Solutions Architect
Core
Design and configure ServiceNow Strategic Portfolio Management (SPM) and Financial Management capabilities for a federal client to streamline governance, investment processes, and decision-making.
Role type
ServiceNow Solutions Architect (SPM/ITFM)
Builds
Integrated reporting, analytics dashboards, and AI-enabled decision-support capabilities within the ServiceNow platform.
Domain
Federal IT services / Strategic Portfolio Management / IT Financial Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow SPM configuration, ServiceNow ITFM configuration, data modeling, workflow design, governance controls, Power BI integration, AI tool integration, federal agency experience
Preferred skills
ServiceNow CSA certification, SPM/ITBM implementation specialist credentials, vendor coordination, complex governance environment experience
Technologies
ServiceNow, Power BI, Microsoft Copilot
Responsibilities
Configure SPM for demand intake, prioritization, and portfolio planning; Configure ITFM for lifecycle cost visibility and budget tracking; Design data models and governance controls; Build integrated reporting and analytics dashboards; Implement AI-enabled decision-support capabilities; Maintain coordinated ServiceNow operating environment
Seniority
Senior, hands-on IC