Senior ServiceNow ITSM Quality Assurance Automation ATF Analyst (Remote) NI
Core
Validate ServiceNow configurations, enhancements, workflows, and low-code solutions to ensure quality, reliability, and usability of ITSM solutions for federal clients.
Role type
Senior ServiceNow ITSM Quality Assurance Automation Analyst
Builds
ServiceNow-based ITSM solutions for federal clients (NIH)
Domain
Federal IT / ServiceNow Platform / ITSM
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow ITSM modules testing, functional testing, regression testing, user acceptance testing, test plan development, defect tracking, API integration testing, Agile/Scrum methodologies, ITIL-aligned processes, Playwright, Selenium, SN Agile
Preferred skills
ServiceNow certification, Software testing certification, automated testing practices (ATF), platform upgrades experience
Technologies
ServiceNow, SN Agile, Playwright, Selenium
Responsibilities
Develop and execute test plans, test cases, and test scripts for ServiceNow enhancements; Perform functional, regression, and user acceptance testing for ITSM modules; Partner with developers to troubleshoot issues and validate fixes; Track testing progress, defects, and quality metrics using SN Agile; Participate in Agile ceremonies including sprint planning and retrospectives; Support testing for ServiceNow platform upgrades and patches.
Seniority
Senior, hands-on IC