ServiceNow Developer CSM DHS Public Trust (Remote)
Core
Design, configure, customize, and implement ServiceNow applications to meet client business requirements, focusing on solution discovery, technical implementation, and data migration.
Role type
ServiceNow Developer (CSM/ITSM focus)
Builds
ServiceNow applications and integrations for federal clients
Domain
Federal Government / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform configuration, JavaScript/GlideScript scripting, data migration, integration techniques, business rule development, UI customization, ITIL processes
Preferred skills
CSM or ITSM module experience, Agile Scrum, App Engine, Service Portal customization, additional mainline ServiceNow certifications
Technologies
ServiceNow, JavaScript, GlideScript
Responsibilities
Translate business requirements into ServiceNow solution designs, develop and maintain complex scripts and business rules, support data migration from legacy systems, integrate ServiceNow with external applications, conduct testing and quality assurance, support end-user training and change management, troubleshoot technical issues, ensure security and compliance adherence
Seniority
Mid-level, hands-on IC
