Senior ServiceNow CSM or ITSM Developer DHS with Public Trust (Remote)
Core
Design, configure, customize, and implement ServiceNow applications (CSM/ITSM) for federal clients, translating business requirements into technical solutions.
Role type
Senior ServiceNow CSM/ITSM Developer
Builds
ServiceNow applications for federal government clients
Domain
Federal Government / IT Service Management (ITSM) / Customer Service Management (CSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform configuration, JavaScript/GlideScript scripting, business rules, UI policies, data migration, system integration, ITIL processes, change management, incident resolution, technical documentation, user training, mentorship
Preferred skills
Portal customization, App Engine development, Agile Scrum methodology, complex workflow design, external system integration techniques
Technologies
ServiceNow, JavaScript, GlideScript, App Engine
Responsibilities
Design ServiceNow solutions based on business requirements; Develop and maintain complex scripts, business rules, and UI policies; Support data migration from legacy systems; Integrate ServiceNow with external applications; Conduct testing and quality assurance; Provide user training and support change management; Troubleshoot technical issues and resolve incidents; Mentor Associate Developers; Create technical documentation
Seniority
Senior, hands-on IC with mentorship responsibilities