Mid- Level Software Support Engineer
Core
Mid-level engineer providing application maintenance, troubleshooting, and continuous improvement for the Research Exchange platform.
Role type
Mid-level Software Support Engineer
Builds
Stability and reliability of the Research Exchange platform
Domain
Enterprise software / Publishing & Education
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Application maintenance, troubleshooting, incident management, root cause analysis, SQL queries, RESTful APIs, Jira Service Management, Dynatrace, Kibana, Elasticsearch, Microsoft Copilot
Preferred skills
Mentoring junior team members, process improvement, AI tool utilization
Responsibilities
Investigate and resolve incidents and service requests, collaborate with development teams to implement fixes, perform root cause analysis and document findings, create and maintain technical documentation and SOPs, proactively identify opportunities for performance and reliability improvements, provide guidance to junior team members
Seniority
Mid-level, hands-on IC
