Enterprise Customer Success Manager, Asia
Core
Own the success, retention, and growth of Wiley's Enterprise customers across Asia, ensuring they achieve value from their investment in science and learning platforms.
Role type
Enterprise Customer Success Manager
Builds
Enterprise customer accounts for science, education, and publishing platforms
Domain
Education, EdTech, publishing, digital platforms, SaaS
Deliverable
client delivery
Required skills
Portfolio management, onboarding and adoption planning, usage and engagement tracking, stakeholder management, data analysis for account health, cross-functional collaboration, problem-solving
Preferred skills
Experience in education, EdTech, publishing, or SaaS; managing regional customers across Asia; familiarity with renewal planning; ability to speak an Asian language
Technologies
None explicitly stated
Responsibilities
Manage a portfolio of Enterprise customers across Asia; Lead onboarding, adoption planning, customer reviews, and success plans; Track usage, engagement, satisfaction, risks, and renewal readiness; Partner with Sales to support renewals and expansions; Build strong relationships with customer stakeholders; Proactively identify and resolve adoption barriers and account risks; Share customer insights to strengthen product adoption and regional strategy
Seniority
Manager, hands-on IC