Bilingual Account Specialist, LVAR
Core
Reviews and evaluates delinquent, high-risk, or written-off accounts for collections opportunities and provides collections-related sales and service to BMO customers.
Role type
Account Specialist (Collections)
Builds
Collections solutions and customer relationships for BMO Financial Group
Domain
Financial Services / Consumer Collections
Deliverable
client delivery
Required skills
Collections strategies, loss mitigation processes, customer relationship management, payment strategy advice, data analysis, regulatory compliance knowledge
Preferred skills
Post-secondary degree in related field, knowledge of BMO products and services, knowledge of competitive marketplace trends
Technologies
N/A
Responsibilities
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities; Advises customers on payment strategies and products that meet their objectives; Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts; Handles incoming calls in an informed, professional, and efficient manner; Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met; Analyzes data and information to provide insights and recommendations; Escalates complex or unresolved customer situations to managers as required.
Seniority
Entry to Mid-level, individual contributor