Branch Manager
Core
Guides, directs, and coaches employees to deliver exceptional service and sales to BMO customers, while developing and executing branch business plans to maximize growth and profitability.
Role type
Senior IC branch manager (retail banking)
Builds
Branch operations, sales strategies, and customer service initiatives for BMO Financial Group
Domain
Retail banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, Sales strategy and execution, Customer relationship management, Business plan development, Regulatory compliance, Financial analysis, Operational process management, Community networking, Performance monitoring, Risk management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Coach employees to deliver exceptional service and sales; Develop and execute branch business plans to maximize growth; Build community networks for referrals; Resolve complex customer issues; Monitor sales and service performance against plan; Plan and control unit operating expenses; Implement new programs and processes; Identify and report suspicious activity related to money laundering.
Seniority
Senior, hands-on IC