Branch Team Leader
Core
Lead and manage a frontline team at a Point of Representation (POR) to drive sales, service performance, and operational excellence in Personal and Private Banking.
Role type
Branch Team Leader
Builds
Sales revenue, client relationships, and product uptake for individuals, businesses, and high-net-worth clients.
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, sales strategy, branch operations management, risk and compliance monitoring, performance data analysis, coaching and development
Preferred skills
FAIS Representative status, NQF6 FAIS recognised qualification in Banking/Finance/Business Management
Technologies
Banking process and procedures systems
Responsibilities
Lead and manage a team to deliver sales, service and client experience objectives; Drive branch financial performance by identifying opportunities to grow revenue and increase product uptake; Oversee daily branch operations including cash handling, security, and transactions; Monitor, manage and mitigate risk by ensuring compliance with regulatory and internal policy requirements; Analyse branch performance data to identify gaps and implement improvements
Seniority
Mid-level, hands-on IC