Support Analyst
Core
Provides administrative, operational, and project coordination support to the Product Design & Delivery team, managing service requests, coordinating activities, and supporting strategic initiatives.
Role type
Senior IC Support Analyst (Strategy & Change)
Builds
Operational programs, project components, and change management plans for business groups
Domain
Financial Services / Strategy & Change Management
Deliverable
dashboards & analysis
Required skills
Project coordination, service desk processes, ticketing systems, stakeholder liaison, data analysis, change management execution, risk management, reporting, process improvement
Preferred skills
Technical background in IT/Software, familiarity with coding/scripting, SaaS platform support, business application support
Technologies
Ticketing systems, SaaS platforms, business applications
Responsibilities
Coordinate team meetings, workshops, and engagement events; triage and manage support tickets and escalations; support employee onboarding/offboarding and access requests; maintain project documentation and status reports; analyze data to provide insights and recommendations; support change management activities including readiness assessments and stakeholder management; track program risks and metrics; develop tailored communications and messaging.
Seniority
Mid-Senior, hands-on IC