Bank Manager
Core
Guides, directs, and coaches employees to deliver exceptional service and sales to BMO customers; advises on financial products and strategies to meet customer objectives.
Role type
Senior IC retail banking manager (branch)
Builds
Retail banking branch operations and customer relationships
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Team leadership and coaching, Sales strategy and execution, Customer relationship management, Branch business planning, Regulatory compliance, Financial product knowledge, Performance monitoring, Risk management
Preferred skills
Supervisory experience, Community networking, Data-driven decision making
Technologies
Branch operational systems, CRM tools, Mortgage licensing systems
Responsibilities
Develop and execute branch business plans to maximize growth and retention, Coach and develop team members to improve performance, Conduct sales calls and build personal referral networks, Resolve complex customer issues and escalate when necessary, Ensure compliance with legal and regulatory requirements, Monitor sales and service performance against targets, Plan and control unit operating expenses
Seniority
Senior, hands-on IC
