Bank Disputes Specialist II - Sensitive Profile
Core
Investigate and resolve complex and moderately complex fraud and non-fraud transactional disputes for credit cards, debit cards, and deposit accounts to protect USAA and member financial interests.
Role type
Bank Disputes Specialist
Builds
Dispute resolution outcomes and fund recovery for members
Domain
Financial services / Banking / Payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Fraud investigation, dispute resolution, regulatory compliance (LRRs), payment association rules (Visa, Amex, NACHA, Zelle), card holder liability determination, chargeback processing, representment processing, arbitration processing, account crediting/debiting, case management documentation, risk identification and monitoring
Preferred skills
Analytical problem-solving, Federal Banking Regulations (Regulation E, Z, UDAAP), Microsoft Office proficiency, NACHA Operating Rules knowledge, military experience or military spouse status
Responsibilities
Complete investigations of moderately complex fraud and non-fraud disputes; research and resolve disputed activity to recover funds; determine card holder liability; process recovery attempts through chargebacks, representments, and arbitrations; process account credits/debits; document investigation results; contact members for additional information; work control or exception functions; ensure risks are identified and controlled
Seniority
Mid-level, individual contributor
