Sr. Manager, User Experience Research
Core
Lead strategic UX Research roadmap planning for BMO Public Website, Digital Sales, Home-Buying & Enterprise experiences, focusing on understanding customer search, evaluation, and selection of banking solutions.
Role type
Senior Manager, User Experience Research
Builds
Strategic research programs and insights for banking digital products
Domain
Financial Services / Banking
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
User Research, User Behaviour, User experience (UX) design, Design Thinking, Research information synthesis, Data analysis, Verbal & written communication, Analytical problem solving, Cross-group collaboration, Managing ambiguity, Data driven decision making
Preferred skills
Transdisciplinary thinking, Creative thinking, Emotional Agility, Customer centricity
Technologies
Lab studies, field visits, ethnography, surveys, benchmark studies, server logs, online experiments
Responsibilities
Define and execute comprehensive research plans; Identify best mix of quantitative and qualitative methods; Collect and analyze user behavior; Develop budgets and timelines for research projects; Present findings and conclude on action plans; Attract, retain, and enable career development of top talent; Improve team performance and coach employees; Operate at an enterprise-wide level serving as a specialist resource to senior leaders.
Seniority
Senior, hands-on IC with management responsibilities