Associate, Operations – Deposits and Payments
Core
Execute day-to-day operations for retail and commercial deposits and payments, including cheque and electronic transaction processing, lockbox, and remote deposit activities.
Role type
Associate Operations Specialist (Deposits and Payments)
Builds
Payment transactions, service requests, and account maintenance for retail and commercial customers.
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Transaction processing, data analysis, regulatory compliance, risk management, stakeholder communication, process improvement, quality control, issue escalation, system navigation, documentation management
Preferred skills
Knowledge of bank products and services, understanding of risk frameworks, PC skills (MS Office), multitasking in fast-paced environments
Technologies
MS Word, Excel, PowerPoint, relevant banking systems
Responsibilities
Process service requests, transactions, and queries within SLAs; analyze data to provide insights; check and reconcile information for accuracy; identify and resolve discrepancies; escalate non-routine issues; collaborate on new process/system development; maintain understanding of regulatory requirements and risks.
Seniority
Junior, execution-focused IC