BPS - Non Voice Team Member
Core
Processing financial transactions and complex processes to meet customer SLAs while eliminating operational losses and improving productivity.
Role type
Individual contributor financial transaction processor
Builds
Financial transaction processing workflows and process improvements
Domain
Banking and financial services operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Financial transaction processing, MS Office (Excel, PowerPoint, Word), English document interpretation, data accuracy, compliance adherence, process improvement (Kaizens), cross-training
Preferred skills
Banking knowledge, prior experience in similar domain, graduate level finance/banking background
Technologies
MS Office suite
Responsibilities
Process information and financial transactions according to assigned targets, maintain customer data sanctity and adhere to compliance/audit policies, identify and implement process improvements to reduce operational losses and rework, complete mandatory trainings and corporate initiatives, collaborate with colleagues to achieve business results
Seniority
Junior, 0-2 years experience