Account specialist, High Value at Risk (HVAR)
Core
Review and evaluate delinquent, high risk, or written-off accounts for collections opportunities; provide collections-related sales and service to customers; advise on payment strategies and products.
Role type
Senior IC account specialist (collections)
Builds
Collections strategies and payment solutions for BMO customers
Domain
Banking / Consumer Collections
Deliverable
client delivery
Required skills
negotiation, data analysis, loss mitigation, relationship management, regulatory compliance, strategic planning, process improvement, training delivery, risk assessment
Preferred skills
knowledge of competitive marketplace trends, creative problem solving, independent work
Technologies
dashboards, reporting tools
Responsibilities
Execute loss mitigation processes for non-performing accounts; contact customers to manage applications and payment status; analyze data to determine collection probability; develop action plans to maximize recovery; coach and train collections personnel; integrate marketing promotions into customer conversations.
Seniority
Mid-Senior, hands-on IC