Associate, Customer Service Lending Delivery
Core
Deliver exceptional day-to-day support to clients by managing service requests, transactional inquiries, investigations, and escalations while analyzing feedback to drive process improvements.
Role type
Associate, Customer Service Lending Delivery
Builds
Client service solutions and operational reporting dashboards
Domain
Financial Services / Banking
Deliverable
dashboards & analysis
Required skills
Client relationship management, problem-solving, data interpretation, regulatory compliance knowledge, Microsoft Office proficiency
Preferred skills
Bachelor's degree in Business Administration, Finance, or Marketing
Responsibilities
Manage service requests and escalations, produce service metrics dashboards, analyze client feedback for process improvements, collaborate with internal partners to resolve complex issues, maintain accurate documentation for compliance
Seniority
Associate, 2-3 years experience