Senior Manager, BMO Rewards Loyalty Program
Core
End-to-end strategy, governance, and performance management of BMO's proprietary BMO Rewards loyalty program across Consumer, Small Business, Wealth, and Commercial segments.
Role type
Senior Manager, Loyalty Program Management
Builds
BMO Rewards proprietary reward program and customer engagement experiences
Domain
Financial Services / Loyalty & Rewards
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic partnership management, P&L accountability, cross-functional leadership, vendor accountability, financial oversight, customer experience design, risk management, program governance
Preferred skills
MBA or post-graduate degree, 5+ years loyalty/rewards program management, 2+ years direct people management
Technologies
Mastercard, VISA, NARP platform
Responsibilities
Manage Reward Program P&L and achieve KPIs, design and enhance loyalty program roadmap, lead and develop high-performing team, oversee vendor and partner relationships and contracts
Seniority
Senior, hands-on IC with people management
