Patient Registration Representative
Core
First point of contact for patients, ensuring fast, compassionate, and accurate access to care by managing check-in, registration, and insurance verification.
Role type
Patient Registration Representative (Healthcare Customer Service)
Builds
Patient access workflows and revenue cycle intake processes
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Customer service, communication, multitasking, attention to detail, phone handling, data entry, insurance navigation
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow