Customer Service Representative - Patient Registration, Part-Time
Core
Frontline healthcare customer service role serving as the first point of contact for patients to ensure fast, compassionate, and accurate access to care during check-in.
Role type
Patient Access Representative (Patient Registration)
Builds
Patient registration workflows and smooth patient flow into care teams
Domain
Healthcare / Hospital Operations
Required skills
Customer service, Communication, Interpersonal skills, Multitasking, Attention to detail, Insurance verification, Data entry
Responsibilities
Assist patients and families with the check-in process, Answer phones and gather accurate patient information, Navigate diverse insurance plans and coverage details, Enter demographics and medical data, Collect co-pays and provide cost estimates, Collaborate with nurses, physicians, and care teams to ensure smooth patient flow