Patient Registration Representative
Core
First point of contact for patients at a children's hospital, ensuring fast, compassionate, and accurate access to care by managing check-in, registration, and insurance verification.
Role type
Patient Registration Representative (Healthcare Customer Service)
Builds
Patient access and registration workflows for Intermountain Primary Children's Hospital
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Exceptional customer service, communication, interpersonal skills, composure, professionalism, multitasking, prioritization, attention to detail
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Technologies
Multiple computer systems (specifics not listed)
Responsibilities
Assist patients and families with the check-in process, answer phones and gather accurate patient information, navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level / Individual Contributor