Customer Service - Patient Access Associate III
Core
Manage and support a Patient Access team to ensure high-quality customer service, meet production standards, and maintain operational workflows for hospitals and health systems.
Role type
Senior Patient Access Team Lead / Supervisor
Builds
Patient registration, scheduling, and billing workflows for healthcare providers
Domain
Healthcare / Revenue Cycle Management
Required skills
Team leadership, production monitoring, customer service, workflow management, quality assurance, staff training, scheduling, confidentiality, task prioritization, cross-departmental communication
Preferred skills
None stated
Technologies
Registration and billing systems
Responsibilities
Support team member success and professional development; ensure team meets production standards, deadlines, and schedules; monitor work trends and communicate staffing needs; provide superior customer service to patients; ensure proper workflow procedures are followed; monitor team productivity and adherence to guidelines; maintain confidentiality of management discussions; support quality assurance programs; maintain flexibility for multiple areas; ensure patient privacy policies are followed; utilize departmental resources; complete daily worklists and reports; participate in staff selection and training; help meet performance metrics; prioritize tasks for productivity; promote positive team culture; delegate responsibilities; communicate with other departments; complete special projects.
Seniority
Senior, hands-on IC with team management