Customer Service Representative, Patient Registration
Core
Assist patients with hospital check-in, intake information, and answer questions during registration in a fast-paced environment.
Role type
Customer Service Representative (Patient Registration)
Builds
Patient registration records and insurance verification data for hospital admission
Domain
Healthcare / Hospital Operations
Deliverable
physical/clinical work
Required skills
Customer service, multitasking, touch typing, communication, attention to detail, composure under pressure
Preferred skills
Patient access, medical registration, insurance verification, front desk experience
Responsibilities
Answer phones and work on computers to intake patient information; Collect patient and insurance details accurately; Listen to patients to address fears and concerns; Work alongside clinicians in a busy environment; Assist patients completing registration in-person
Seniority
Entry-level, trainable