Patient Registration Representative - Onsite - Ascension St Vincent's Health Center - St Johns
Core
First point of contact for patients ensuring fast, compassionate, and accurate access to care by registering patients and navigating insurance plans.
Role type
Patient Access Representative (Healthcare Customer Service)
Builds
Patient registration workflows and smooth patient flow for hospitals and health systems
Domain
Healthcare / Patient Access / Revenue Cycle
Required skills
Customer service, Communication, Interpersonal skills, Multitasking, Attention to detail, Insurance verification, Data entry, Phone handling, Compassion, Team collaboration
Preferred skills
Patient access experience, Medical registration experience, Front desk experience, Healthcare background
Technologies
Multiple computer systems, Phone systems
Responsibilities
Assist patients and families with the check-in process, Answer phones and gather accurate patient information, Navigate diverse insurance plans and coverage details, Enter demographics and medical data, Collect co-pays and provide cost estimates, Collaborate with nurses, physicians, and care teams
Seniority
Entry-level, hands-on IC