Senior Specialist - Workplace Services
Core
Real-time operations and on-ground execution of facility services (hard and soft services, safety, workplace experience) ensuring uninterrupted functioning of critical systems.
Role type
Senior Specialist - Workplace Services (Shift Operations)
Builds
Uninterrupted facility operations, safety compliance, and positive workplace experience for employees and clients.
Domain
Corporate Real Estate / Integrated Facility Management (IFM)
Deliverable
physical/clinical work
Required skills
Shift operations management, technical oversight of critical systems (HVAC, electrical, plumbing, fire safety), soft services supervision, work order management, emergency response coordination, vendor supervision, compliance documentation, team coordination, reporting
Preferred skills
Experience in 24/7 operations environment
Technologies
CAFM/CMMS systems, BMS monitoring systems, Helpdesk tools
Responsibilities
Manage shift operations and handovers, monitor critical systems performance, supervise housekeeping and support services, manage helpdesk tickets and work orders, act as first point of contact for incidents, coordinate events and client visits, ensure safety and emergency response compliance, supervise vendors and contractors, support ESG initiatives, train and coordinate shift teams, prepare shift reports
Seniority
Senior, hands-on IC