Staff Software Engineer - IT Infra & Operations
Core
Day-to-day support, maintenance, migration, and implementation of Genesys PureCloud and Interactive Intelligence solutions for healthcare operations.
Role type
IT Voice Engineer (Genesys PureCloud specialist)
Builds
Genesys PureCloud Solution and Interactive Intelligence Technology
Domain
Healthcare IT / Telephony Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Genesys PureCloud troubleshooting, Genesys on-premise troubleshooting, Genesys migration, Genesys implementation, Call flow configuration, Inbound/Outbound campaign management, Call recording analysis, Call monitoring, Gateway configuration, Genesys SIP Trunking, Dial plan configuration, Log analysis, VOIP protocols, SIP protocols
Preferred skills
Genesys PureCloud migration experience
Technologies
Genesys PureCloud, Interactive Intelligence, SIP IP Phones, Genesys SIP Trunking
Responsibilities
Day-to-day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology, Migration and implementation of Genesys PureCloud Solution, Creation of Documentation and Knowledge bases, Installation and basic troubleshooting of SIP IP Phone, Managing incident and request tickets, Conducting regular reviews of the platform to ensure optimal performance
Seniority
Mid-level (2+ years experience)