Part Time Patient Access Customer Service Representative
Core
First point of contact for patients during hospital registration, guiding them through intake, insurance verification, and data collection in a fast-paced environment.
Role type
Patient Access Customer Service Representative
Builds
Hospital patient registration workflows and intake processes
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Customer service, data entry, phone communication, insurance plan navigation, patient rapport building
Preferred skills
Medical or healthcare experience
Technologies
Multiple computer systems for patient registration
Responsibilities
Register patients efficiently across computer systems, answer phones and gather accurate information, assist anxious or confused patients, navigate diverse insurance plans, adapt to interruptions from clinical teams, build rapport to ease patient concerns
