Partner Support Specialist, Saudi National - 20th of sept batch
Core
Front-line support for merchants and applicants via chat, email, and phone, resolving operational and business inquiries to drive CSAT and FCR metrics.
Role type
Partner Support Specialist
Builds
Trust and relationships with fintech partners and applicants
Domain
Fintech / Customer Operations
Deliverable
client delivery
Required skills
B2B support, multichannel communication, issue resolution, process adherence, data analysis
Preferred skills
Call center experience, knowledge of scoring/finance/payout processes
Technologies
Chat, email, phone
Responsibilities
Provide support across chat, email, and phone; Handle escalations with professionalism; Ensure accurate, timely resolution in line with SLAs; Apply Partner Support procedures and knowledge-base materials consistently; Capture insights from partner queries to identify workflow gaps; Work closely with Scoring, Finance, BD, and Product teams