Patient Registration Representative (Wed 12 AM - 6 AM, Thurs to Sat 6 PM to 6 AM)
Core
First point of contact for patients in the Emergency Department, ensuring fast, compassionate, and accurate access to care during critical moments.
Role type
Patient Access Representative (Emergency Department)
Builds
Smooth patient flow and timely access to care in a hospital emergency setting
Domain
Healthcare / Emergency Medicine
Deliverable
physical/clinical work
Required skills
Customer service, communication, multitasking, attention to detail, composure under pressure, insurance navigation, data entry
Preferred skills
Patient access, medical registration, front desk experience
Responsibilities
Register patients efficiently across multiple computer systems, answer phones and gather accurate patient information, navigate diverse insurance plans and collect co-pays, build trust with anxious or overwhelmed patients, collaborate with nurses and physicians to ensure smooth patient flow
Seniority
Entry-level, trainable