Medium Voltage Products Supervisor, Remote Support
Core
Manage a team of Technical Support specialists providing remote support, diagnosis, and troubleshooting for Medium Voltage Products and French Canada Product Support lines.
Role type
Senior IC management supervisor (technical support)
Builds
Integrated support processes and customer satisfaction for Medium Voltage product families
Domain
Industrial automation / Medium Voltage Drives
Required skills
Team leadership, strategic planning, process optimization, stakeholder management, technical troubleshooting oversight, performance evaluation, continuous improvement facilitation, customer issue resolution
Preferred skills
Management experience (2+ years), leading Medium Voltage or Low Voltage Drives teams, issue escalation management, KPI establishment
Technologies
Medium Voltage Drives, Low Voltage Drives, Remote Support Tools
Responsibilities
Develop and implement integrated support strategies, supervise engineers resolving non-standard equipment failures, coordinate with Customer Care, Product Management, R&D, Manufacturing, and Quality teams, ensure team currency with product upgrades, drive continuous improvement projects, follow up with unsatisfied customers
Seniority
Senior, hands-on IC with management responsibilities