Leader Customer Experience Center & Engagement Strategy
Core
Designing and leading enterprise customer engagement strategy by transforming customer interactions into memorable experiences at Customer Experience Centers (CxC) to accelerate commercial outcomes.
Role type
Senior strategy & experience design leader
Builds
Customer engagement frameworks, global experience standards, and intentional customer journeys across CxCs, innovation labs, and manufacturing facilities.
Domain
Industrial automation + customer experience design
Deliverable
product features
Required skills
Experience design, journey orchestration, stakeholder influence, cross-functional collaboration, global standards governance, experience innovation, strategic planning, project management
Preferred skills
Matrixed organization experience, process improvement, executive engagement, hospitality standards, storytelling techniques
Technologies
Microsoft Office Suite
Responsibilities
Design and orchestrate personalized customer journeys; establish global experience standards and governance; collaborate with Sales, Real Estate, and Marketing to embed experience principles; develop scalable playbooks and frameworks; capture customer insights to improve engagement strategies; report progress to Senior Leadership.
Seniority
Senior, hands-on IC with strategic scope
