Customer Care Advocate
Core
Resolve customer issues and manage software order fulfillment, TCIQ, and consolidated renewals to deliver a great customer experience.
Role type
Customer Care Advocate (Business Operations)
Builds
Software orders, TCIQ, and Consolidated Renewals workflows
Domain
Industrial Automation / Manufacturing Technology
Deliverable
client delivery
Required skills
Order Management, Order Fulfilment, SaaS operations, TCIQ, Consolidated Renewals, Root Cause Analysis, Data Analysis, Process Improvement, Salesforce, SAP, Oracle, Hybris, RADAR
Responsibilities
Resolve customer issues with a solution-oriented mindset; Manage facilitation of TCIQ, Consolidated Renewals, and software orders; Identify process improvement opportunities; Collaborate with internal teams to implement alternative solutions; Analyze data to identify operational trends; Document processes and troubleshooting guides; Extract and publish reports.
Seniority
Mid-level, hands-on IC
