Remote Support Engineer
Core
Provide advanced technical support for malfunctioning industrial control equipment and software when first-line support fails, serving field engineers and technicians. (via careerplan.io/jobs/R26-3452-remote-support-engineer-at-rockwellautomation)
Role type
Senior IC technical support engineer (industrial controls)
Builds
Industrial Controls/Electronic Power Components solutions including network communication protocols (Ethernet, DeviceNet, Logix)
Domain
Industrial automation and manufacturing
Deliverable
client delivery
Required skills
Troubleshooting malfunctioning equipment, debugging software, reporting design/reliability issues, managing complex customer interactions, authoring technical documentation
Preferred skills
Experience with Rockwell automation products, industrial controls, electrical or controls engineering
Technologies
Ethernet, DeviceNet, Logix
Responsibilities
Escalate unresolved issues from first-line support, report bugs to engineering teams, serve as liaison for sophisticated product inquiries, manage customer issue resolution lifecycle, create technical notes and how-to guides
Seniority
Mid-level, hands-on IC