Analista de Automação (Hotline)
Core
Provide technical support for internal and external clients via phone or on-site, monitoring and troubleshooting industrial automation software and hardware.
Role type
Industrial automation support engineer (hotline)
Builds
Operational stability of installed automation systems for clients
Domain
Industrial automation / Intralogistics
Required skills
Industrial automation knowledge, PLC programming (Siemens Step7/TIA Portal), HMI and VFD support, network protocols (Ethernet/TCP-IP, Profibus, Profinet, AS-i, Modbus), electrical schematic interpretation, fault diagnosis, alarm and log analysis, hardware/software installation and commissioning
Preferred skills
Higher education in Electrical Engineering, Mechatronics, or Automation, Intermediate English, Spanish
Technologies
Siemens Step7, TIA Portal, Ethernet, TCP-IP, Profibus, Profinet, AS-i, Modbus, HMI, VFD
Responsibilities
Monitor performance of existing automation applications, diagnose and resolve failures in industrial automation systems, analyze alarms and logs, install and commission hardware and software, interpret electrical diagrams and network topologies, create alert routines to prevent major occurrences, handle customer calls and guide users on system usage, ensure high customer satisfaction, collaborate with the Commercial Assistance area
Seniority
Mid-level, hands-on IC