Product Support Engineer
Core
Technical escalation point for Field Engineering, diagnosing complex issues, developing troubleshooting paths, and driving solutions for industrial automation systems.
Role type
Senior IC Product Support Engineer (Industrial Automation)
Builds
Troubleshooting plans, knowledge base, and permanent product fixes for robotics and automation systems
Domain
Industrial automation, robotics, manufacturing
Deliverable
client delivery
Required skills
Industrial automation troubleshooting, PLC programming, industrial robot operation, electrical systems diagnostics, controls systems analysis, failure trend analysis, technical documentation, root cause identification
Preferred skills
Experience with vision systems, networking protocols, safety equipment, failure data analysis, knowledge base creation
Technologies
PLCs, industrial robots, vision systems, networking, electrical systems, configuration tools
Responsibilities
Diagnose and resolve complex field issues escalated by Field Service Engineers, reproduce failures on office equipment, test hardware and software changes, identify repeat failure trends across the fleet, maintain and improve troubleshooting guides and knowledge bases, escalate systemic product issues to Product Engineering with data and recommendations
Seniority
Senior, hands-on IC