Engineer, Remote Support
Core
Provide Level 2 technical support for industrial automation hardware and software systems, escalating unresolved issues from field technicians and diagnosing malfunctions in Logix controllers.
Role type
Senior IC remote support engineer (industrial automation)
Builds
Knowledgebase articles and resolution for industrial automation systems
Domain
Industrial automation + IT systems
Deliverable
client delivery
Required skills
Logix controller systems, industrial automation applications, software solutions, IT systems, shift work coordination
Preferred skills
VFDs, motion drives, PLCs, Windows Servers, Ethernet networking, HMI systems
Responsibilities
Escalate unresolved issues from first-line support, diagnose malfunctioning equipment or software, create and publish knowledgebase articles, provide technical support via phone and email
Seniority
Mid-level, hands-on IC