Engineer, Remote Support
Core
Provide technical support to field engineers and technicians diagnosing, troubleshooting, and repairing malfunctioning industrial automation systems and software.
Role type
Senior IC remote support engineer (industrial automation)
Builds
Knowledgebase articles and resolution for hardware/software issues in Logix controller systems
Domain
Industrial automation + IT systems
Deliverable
client delivery
Required skills
Troubleshooting, technical support, knowledge of industrial automation products, knowledge of Logix controller systems, knowledge of PLCs, knowledge of HMI systems, knowledge of Ethernet networking, knowledge of Windows servers, knowledge of VMWare, knowledge of VFDs and motion drives
Preferred skills
Knowledge of Windows and Office 365
Technologies
Logix controllers, PLCs, HMI systems, Ethernet networking, Windows Servers, VMWare, VFDs, motion drives
Responsibilities
Respond to escalated issues where first-line support failed, create and publish knowledgebase articles, provide customer service via phone and email
Seniority
Mid-level, hands-on IC