Sr. Technical Services Application Scientist
Core
Provide technical support and lead troubleshooting for Next Generation Sequencing (NGS) assays and products, resolving customer issues and driving product improvements.
Role type
Senior Technical Services Application Scientist
Builds
NGS diagnostic products and clinical laboratory services
Domain
Life Sciences / Molecular Diagnostics / Clinical Laboratory
Deliverable
client delivery
Required skills
Next Generation Sequencing (NGS), molecular biology techniques, Real-Time PCR, root cause investigation, experiment design, data analysis, CAP/CLIA/IVDR/FDA regulations, statistical methods, technical protocol development, training material creation
Preferred skills
Medical device field experience (ISO 13485, FDA GMP), quality system regulations, JMP statistical software, laboratory chemistry
Technologies
JMP, Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, OneNote)
Responsibilities
Troubleshoot and resolve customer assay questions and issues; lead root cause investigation and experiment design; conduct bench-level experiments; develop and deliver training materials; coordinate with development and marketing for new product implementation; draft technical protocols and customer communications; mentor team members.
Seniority
Senior, hands-on IC with leadership responsibilities
