Senior Ratepayer Assistance Specialist
Core
Investigates, mediates, and resolves complex consumer complaints and disputes regarding public utility services, including billing, service quality, and disconnections.
Role type
Senior administrative specialist (utility regulation & consumer advocacy)
Builds
Resolutions for consumer disputes and compliance findings for utility companies
Domain
Public Utilities / Energy Regulation / Consumer Protection
Deliverable
client delivery
Required skills
Investigative analysis, dispute resolution, legal/regulatory interpretation, report writing, informal hearing conduct, case adjudication, staff training
Preferred skills
None stated
Technologies
None stated
Responsibilities
Investigate and mediate complex utility service disputes; Review case reports for compliance; Explain tariffs and regulations to staff and consumers; Compile statistical reports on complaints; Issue legally binding decisions on cases; Conduct informal hearings and on-site audits; Train utility representatives and other employees.
Seniority
Senior, independent decision-maker