Customer Representative Associate II – Human Services
Core
Provide quality customer service to Maine's citizens regarding eligibility application processes for health and social services, including answering calls, assisting with reporting, and coordinating approved client services.
Role type
Administrative Customer Representative
Builds
Eligibility determinations and service coordination for state benefit programs
Domain
Public Sector / Human Services / Social Welfare
Deliverable
client delivery
Required skills
Quality customer service, independent decision-making, data entry, phone reception, office administration
Preferred skills
None stated
Technologies
Outlook, Excel, MS Word
Responsibilities
Answer calls from clients and provide basic information about their cases, Assist clients with reporting, eligibility, and compliance requirements, Coordinate approved client services, Update case records and complete documentation requirements, Confirm receipt of documents from clients, Replace various cards clients use to access benefits
Seniority
Individual Contributor, Administrative Level
