Customer Support – OCFS Background Check Unit
Core
Perform direct service and administrative duties to assist families in the child welfare system, including completing background checks and maintaining records.
Role type
Administrative Associate II (Customer Support)
Builds
Child welfare service delivery and background check processing
Domain
Public Sector / Child Welfare / Social Services
Deliverable
client delivery
Required skills
Customer service, record maintenance, database management, document examination, secretarial duties, public interaction
Preferred skills
Experience working with children and families, proficiency in MS Office (Word, Excel, Outlook)
Responsibilities
Completing Child Protective background checks, maintaining records and databases, processing incoming/outgoing mail, examining documents to detect errors, conducting assigned child protective clearances, preparing monthly task logs
Seniority
Entry-level to Mid-level Administrative